Refund policy
RETURN & REFUND POLICY
Thank you for shopping with Bigger Standard. We are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review the following return and refund conditions.
ORDER PROCESSING & CANCELLATIONS
Orders are typically processed within 1–3 business days.
You may cancel your order within 12 hours of placing it, provided that the order has not yet been processed or shipped.
Once an order has been processed or shipped, cancellation is no longer possible.
Approved cancellations will be refunded in full to the original payment method.
RETURN ELIGIBILITY
To be eligible for a return, all items must:
- Be unworn and unused
- Be undamaged
- Be returned in their original packaging
- Include all original tags and labels
- Include the packing slip or order confirmation
- Be returned within 30 days of the delivery date
To verify return eligibility, we may request clear photos of the item showing that:
- The item is unused and unworn
- All original tags and labels are still attached
- The item is in its original packaging
Returns may be refused if these conditions are not met.
RETURN SHIPPING COSTS
All customer-initiated returns are made at the customer’s expense.
Return shipping costs depend on the shipping carrier and service selected by the customer.
We strongly recommend using an insured and trackable shipping method, as we cannot be held responsible for returned packages that are lost or damaged in transit.
Refused Deliveries
If a package is refused upon delivery, any return shipping costs, handling fees, or other associated charges may be deducted from the final refund amount.
RETURN PROCESS
Before returning any item, please contact our customer support team at:
Important:
Our return warehouse may vary depending on product availability and
fulfillment location.
Please do not send your return to the address shown on the original package unless specifically instructed to do so by our customer support team.
Returns sent to an unauthorized address may not be eligible for a refund.
Once your return request has been approved:
- You will receive the correct return address and detailed return instructions.
- Carefully package the item, including all original components, packaging, and tags.
- Ship the package using a shipping carrier of your choice.
- Keep your tracking information until your refund has been completed.
SIZE EXCHANGES
If you ordered the wrong size:
- Size charts are available on our product pages. We strongly recommend checking your measurements before placing an order.
- Exchanges are available; however, shipping costs associated with the exchange are the responsibility of the customer.
Once you confirm your preferred replacement size, a replacement order can be arranged.
Our size exchange service is available for a flat fee of $12 USD, which covers processing and reshipping costs.
DAMAGED, INCORRECT, OR MISSING ITEMS
If you receive an item that is:
- Damaged
- Incorrect
- Missing from your order
Please contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem, where applicable
Once the issue has been verified, we will provide an appropriate solution.
If a replacement is approved, it will be sent at no additional cost to you, including shipping costs.
REFUNDS
Once your return has been received and inspected:
- You will receive a confirmation email
- Approved refunds will be issued to the original payment method
- Refund processing may take up to 15 business days
Please note that your bank or payment provider may require additional time to process and display the refund in your account.
NON-REFUNDABLE ITEMS
The following items are not eligible for a refund:
- Items that have been worn or used
- Items damaged after delivery due to customer handling or misuse
- Gift items
- Items that do not meet the return eligibility requirements outlined above
Additional products may be excluded from returns for hygiene, health, or safety reasons where applicable. Any such exclusions will be clearly stated on the relevant product page.
INTERNATIONAL RETURN WAREHOUSE
All approved returns must be sent to our designated return warehouse, which may be located outside of the customer’s country, including in Asia.
Once you request a return, our team will review your request and send you a confirmation email if the return is approved.
Please wait for this confirmation and the correct return address before shipping any items back.
Return shipping costs are the responsibility of the customer unless the item received was defective, incorrect, or otherwise covered by our error policy.
All returned items must be in their original condition to qualify for a refund or exchange.
CONTACT US
If you have any questions regarding your order, return, exchange, or refund, please contact us:
Store: Bigger Standard
Email:
ceo@biggerstandard.com
Website:
https://biggerstandard.com
Business contact address:
5830 E 2nd St, Ste 7000 #38206, Casper, WY 82609, United States
Please note that this business contact address is not a return address. Contact our customer support team and wait for the correct return instructions before sending an item.
Our customer support team will be happy to assist you.